Member & Event Services Co-Ordinator- Brewers Guild

Closes: Sep 30, 2020

Part-Time - Work from Home - Member & Event Services Co-Ordinator

The Brewers Guild of New Zealand are seeking a part-time Membership & Events Services Co-ordinator.  This is a contracted, work from home, role and presents the right candidate with the opportunity for engaging and challenging work with significant work/ life balance.

About the Brewers Guild

The Brewers Guild of New Zealand is the industry association for breweries in New Zealand. Our vision is that the quality and creativity of New Zealand beer is celebrated at home and around the world.

The organisation is in year 3 of a professionalisation journey and there is significant scope to positively impact the brewing industry as it continues to mature.  Currently our areas of focus are workforce strategy, beer quality, and beer tourism. We also actively engage with Government and stakeholders on a range of regulatory reform issues.

In addition to serving our members, the Guild delivers the New Zealand Beer Awards and industry conference each year. These are significant events that celebrate our industry.  In 2021, the NZ Beer Awards will be in their 15th year.

Key Responsibilities

Member Services

  1. To be the point of contact for Guild Members and prospective Members in their dealings with our organisation.
  2. To provide accurate and professional advice and support to Guild Members, sponsors and stakeholders.
  3. To maintain the accuracy of the Guild’s CRM system to ensure all member and stakeholder records are up to date.
  4. To play a key role in the development and ongoing management of the Brewers Guild Operations Manuals.
  5. Identify areas for improvement in the delivery of services to members.
  6. Ensure ongoing communication to members on matters that will impact them including monthly Newsletters.
  7. Identify and lead the development of benefits that can be delivered to members.  
  8. Work confidently with Bookkeepers and Social Media providers to ensure seamless delivery of services.

Event Services

  1. Assist the Executive Director in the delivery of key Brewers Guild events including the Annual General Meeting, Exhibition Day, Mashing In, Awards Night and Awards Judging.
  2. Co-ordinate the project plan, deliverables and budget for all events.
  3. Co-ordinate a broad range of service providers including Venue, Catering, Suppliers, Transport Agencies to ensure a smooth running of events.
  4. Play a key role in the ongoing development and improvement of Events Manuals.
  5. Be a key point of contact for members, sponsors and stakeholders to ensure that they are informed through the delivery of the event and key deadlines are met.
  6. Support the marketing of the events.
  7. Oversee the implementation of ticket management system.

Skills & Experience

3+ years administration and customer service experience.

Demonstrated experience in large scale event administration.

Demonstrated Ability to deliver to deadlines.

Strong understanding of Xero and a basic understanding of financial statements.

About the right candidate

The right candidate will be outcome oriented and detailed focused with the ability to communicate clearly with a broad range of stakeholders. You must be willing to learn and look forward to hitting the ground running.

While it would be great if they had some background and experience in the beer industry in New Zealand –this is not essential. A passion for supporting New Zealand producers and growing the brewing industry in New Zealand is important.

The Co-Ordinator must be able to work autonomously within frameworks, goals and timelines set by the Executive Director. This role is expected to be proactive and thoughtful in recommending and making improvements.

Hours & Flexibility

The expectation is that this role will be 15-20 hours a week. It is expected that the Co-Ordinator will be available to respond to enquiries during business hours and be available for online meetings during those hours. However, there is flexibility in how this is managed with a focus on delivering high quality and timely outcomes rather than on specific hours.

While the role is work from home and flexible – the successful co-ordinator will need to be available for to travel for several days each year in July to support an AGM, mid-late October to support the delivery of BREWNZ & AWARDSNZ events and an interest in attending beer events in their location and accross the country as a representative of the Brewers Guild.

Application Process

If this sounds like a good fit - please send a cover letter addressing the key responsibilities and a CV to the email address below.

Applications close on 30 September 2020 and will be evaluated as they are received and interviews may commence prior to the closing date.

Thank you in advance for considering the Guild - only short-listed applicants will be contacted for an interview via ZOOM.

Sabrina Kunz

For enquiries about the role or to apply please email: