About the role
Cassels is seeking an experienced and reliable Duty Manager to join their team. This role requires strong leadership, a passion for customer service, and experience in a busy restaurant and event setting. The successful candidate will have a minimum of 2 years’ experience in a similar role, a current Duty Manager license, a solid understanding of craft beer, and the ability to manage restaurant service efficiently. A key part of the role is leading a team, ensuring high standards, and working under pressure, especially on weekends and nights.
Key Responsibilities:
- Oversee day-to-day operations of the restaurant.
- Lead and manage the team effectively.
- Ensure excellent customer service and handle customer needs, including intoxication situations.
- Maintain high standards of food and beverage service.
- Provide support during busy restaurant services, ensuring smooth operations.
Desired Skills and Attributes:
- At least 2 years of relevant experience in a similar role.
- Current Duty Manager license.
- Strong understanding of craft beer and restaurant service.
- Experience leading a team and working under pressure.
- Coffee-making skills.
- Excellent customer service skills, honesty, reliability, and attention to detail.
Perks:
- Discounts in other Tannery stores.
- Free meal during shifts.
- Staff drinks post-shift.
- Discounted food and drink when off-duty.
- Opportunity to work for a world-class brewery.
If you are passionate about the hospitality industry and are ready to take on a dynamic, hands-on role, we encourage you to apply now.
