Duty Manager – The Rising Tide

Omokoroa, Bay of Plenty
Management (Hospitality & Tourism)
Full time
$25 – $30 per hour

The Rising Tide Restaurant Duty Manager

We are seeking an experienced Duty Manager to work with our amazing, friendly team, to ensure our customers’ experience at our venue is nothing short of exceptional.

You’ll be responsible for ensuring the quality of our food, drinks and service standards uphold excellence within the establishment.

This is a demanding role and is suited to someone with exceptional attention to detail, a dedication & passion for hospitality, & excellent communication skills. Strong leadership and personnel management skills should be accompanied by a customer service orientation and commitment to company values and image, paying close attention to all operational details. You will multitask, ensuring comfort, safety and enjoyment of guests, as well
as job satisfaction of staff, and also a commitment to the financial success of the establishment.

Role Description
– Compliance with Intox guidelines ensuring staff are aware of their obligations to the Sale and Supply of Alcohol Act.
– Coffee training / Cocktail training / Food training – Support GM with Staff Training needs.
– Adhere to business opening and closing procedures and be trusted as a keyholder.
– Train, supervise, delegate, and motivate staff on a daily, weekly, and monthly basis.
– Complete structured daily plans for staff each shift to best suit the staff, guests and the business.
– Maintain stock levels and report stock levels to the General Manager and record financial transactions each shift.
– Cultivation of professional and collaborative relationships with kitchen, bar, and floor staff to ensure seamless operational flow.
– Ensure that all food and drink menus, along with venue posters, signage, blackboards, taps are clean, fresh, and updated regularly with correct products.
– Overseeing Food leaving the kitchen, ensuring all food is consistently being served to a high standard, and communicating with the kitchen if not.
– Maintenance of a safe environment for patrons and staff, in strict adherence to Occupational Safety and Health (OSH) requirements.
– Ensuring impeccable venue presentation and readiness for service, consistently meeting high-quality standards.

Skills Required
– Three years relevant hospitality work experience.
– Must have (or qualify for) an up-to-date License Controller Qualification and General Managers Certificate.
– Pro-active and hands-on leadership approach with a strong work ethic
– Excellent knowledge of bar management & the craft beer industry

– Willingness to get involved during all hours of operation including late nights & weekends.
– Experience in managing larger functions with 100+ attendees preferred, though not mandatory.
– Applicants must hold New Zealand residency/citizenship or possess a valid New Zealand work visa.
This is a full-time position.
If you believe you embody these qualities, please submit your application below or visit The Rising Tide to engage with one of our team members. We eagerly anticipate hearing from you.