Summary:
We are seeking a highly organized and detail-oriented Sales Support Administrator to join our team. The Sales Support Administrator will be responsible for providing excellent customer service, administrative support to the sales team, ensuring the smooth running of the sales process, and maintaining accurate records of sales activities. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong customer service focus.
Responsibilities:
- Provide exceptional customer service to both new and existing customers via phone, email, and in-person interactions.
- Process orders accurately and efficiently while ensuring high levels of accuracy.
- Provide administrative support to the sales team, including managing customer databases, promoting products and upselling/cross-selling where appropriate.
- Respond to customer inquiries and provide support to the sales team in managing customer relationships.
- Coordinate with other departments, such as production and finance, to ensure the smooth running of the sales process.
- Maintain accurate records of sales activities, including customer interactions, sales orders, and invoices.
- Assist with the organization of sales events, such as trade shows and product launches.
Qualifications:
- High school diploma or equivalent required; Bachelor’s degree preferred
- 2+ years of experience in sales support or a related field.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Proficient in Microsoft Office and CRM software.
- Ability to work independently and as part of a team.
- Strong customer service focus.
