Looking for a job in New Plymouth’s favourite establishment – Shining Peak Brewing? If you’re a dedicated Front of House team member that loves beer, exquisite food, and can help us deliver outstanding customer service experiences for our guests, we’d love you to join the Shining Peak Brewing team!
Why should you work for us?
- Work with a driven ownership team that is dedicated to producing and serving top-quality hand-crafted beers and cuisine in a fun hospitable setting
- Bustling-fast paced brew bar in New Plymouth CBD
- Opportunity for further growth and expansion
- Fun, professional, unique working environment
- High quality, brand new concept in a great location
- Shape the hospitality career you want for yourself
- Engage with the community with our charitable 5% project
Skills and Experience:
- Experience in a similar role
- Current managers certificate preferred but not essential
- Track record of outstanding team play and customer service
- Beer enthusiast – not a requirement but certainly an advantage
Attributes:
- A go getter, with a contagious positive attitude that contributes their thoughts and ideas and helps build our culture and brand with both the staff and customers
- High performer, who can demonstrate beer and food knowledge, driving, top-notch service and accountability
- Works collaboratively with the Head Chef, Head Brewer and management team
- Exemplify passion about our products, our standards, and leads the entire team to ensure that our culture is promoted throughout the entire brewery and restaurant.
Responsibilities and Duties:
- Ensuring the highest standards of cleanliness, safety, compliance with licensing law and cash handling procedures
- Processing payments from customers
- Ensuring the bar has sufficient stock
- Ensuring customers are satisfied with their meals and completing customer care checks
- Clearing and re-laying all tables
- Taking and serving food orders, maximising sales where possible
- Deal with customer queries in order to achieve a satisfactory outcome
- Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained
- Providing excellent customer service to guests
- Create a rapport with customers and clientele
- Enforce and monitor all health, safety, and sanitation standards in their area
